Free shipping on orders above £50 | 14-Day free returns

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F.A.Qs

1. What types of rugs does Shaggy Rugs UK sell?

Shaggy Rugs UK specializes in selling a variety of rugs, including Shaggy, Traditional, Modern, Geometric, Floral, Hand Carved, Washable Greek Key Rugs & Mats and modern fluffy shaggy rugs.

2. How can Shaggy Rugs UK rugs transform my space?

Our rugs can transform any space into a contemporary haven, adding a touch of modern elegance and coziness to homes.

3. What is the refund and returns policy?

Our refund and returns policy lasts for 14 days. If 14 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please refer to our refund policy for more details.

4. How long does it take to receive a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven't received a refund yet, please check your bank account and contact your credit card company or bank for further assistance.

5. Can sale items be refunded?

No, only regular-priced items may be refunded. Sale items cannot be refunded.

6. How can I exchange a defective or damaged item?

If you need to exchange a defective or damaged item, please send us an email at shaggyrugsuk@gmail.com. We will provide further instructions on how to proceed with the exchange.

7. What are the shipping options and costs?

Mainland UK:

  • Free Standard Shipping above £50 (3-5 business days, may vary between shipping companies)

Other than Mainland UK:

Orders made from other than the UK mainland are charged £10 per order.

For more information, please contact us at shaggyrugsuk@gmail.com

8. How soon will my order be shipped?

100% of the orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays.

9. How can I contact Shaggy Rugs UK for further assistance?

You can contact us at the following:

Trade name: Shaggy Rugs LTD

Phone number: +44 1223926530

Email: shaggyrugsuk@gmail.com

Refund Policy

Overview

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Any Product with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shaggyrugsuk@gmail.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moonlightbedding.co.uk

Shipping Returns

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shaggyrugsuk@gmail.com for questions related to refunds and returns.